Plan Types
| Service & Features | All-in-one / All-in-one+ Plans | Pinoy / Pinoy+ Plans | Basic Plan |
|---|---|---|---|
| Data allowance based on your selected plan | ✓ | ✓ | ✓ |
| Unlimited Canada-wide talk and text | ✓ | ✓ | ✓ |
| 1,000 international minutes from Canada to 15 destinations^ | ✓ | ✓ | — |
| 100 international minutes from Canada to the Philippines and 4 destinations* | — | ✓ | — |
| Free 1 Plan, 2 Numbers | HK or China number | Philippine number | — |
| Data Appreciation Rewards (from 3rd renewal) | ✓ Extra Canada data + Hong Kong roaming data | ✓ Extra Canada data | — |
| Customer Support | ✓ English, Cantonese, Mandarin, Filipino Tagalog and French | ||
| GCash Cashback (every CAD$200 spent) | — | ✓ ₱500 | — |
| No contract, credit check and SIM card fee | ✓ | ✓ | ✓ |
^Including: Australia, Mainland China, Hong Kong, Indonesia, Japan, Korea, Macau, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand, US and Vietnam
*Including: The Philippines, Bahrain, Kuwait, Saudi Arabia and UAE
Check the individual plan details for its data allowance, included destinations, and benefits.
Check the remaining data in your plan and expiry date via My kini or by texting CHECK to 1888
Request a plan change
Send the “Plan Code” (Available on Plan page) to 1888 using your kini mobile number or call 1888 from an active kini line for plan change assistance.
- Change at your next renewal
The new plan will take effect on your next renewal date if it is available; otherwise, your current plan will continue
Or - Change immediately
You may also choose to activate the new plan immediately. The new plan will take effect right away, and your renewal date will be reset. Your current plan will end at the same time, and any unused portion will not be refunded.
Before proceeding, make sure your account balance is sufficient to pay the new plan fee. Setting up auto-pay will not automatically pay this fee; you must top up your account if your balance is insufficient.
What happens to your data rewards when you change plans?
Canada Data Appreciation Rewards apply to eligible All-in-one, All-in-one+, Pinoy, and Pinoy+ plans. Hong Kong roaming data rewards apply only to eligible All-in-one and All-in-one+ plans.
Downgrading (i.e. to Basic Plan) or terminating your monthly plan resets your accumulated reward tenure. Check with customer support whether your selected change counts as a downgrade before proceeding.
Other promotion benefits, including kini-get-kini rewards, remain subject to their eligibility rules.
Keep your plans renewed
Make sure your account balance covers your monthly fee, or set up Auto-pay. If you already use Auto-pay, check that your payment card is still valid.
See Renew your monthly plan for instructions on topping up and keeping your service active.
Need help?
Contact customer support by calling 1888 from a kini line or +1 (877) 822-1888 from another phone, or email support@kinimobile.com.