Switch to eSIM / Physical SIM
Want to change the type of SIM you use with kini or transfer an eSIM between devices? Contact customer support to arrange the switch for your existing line.
Before you begin
Keep your current SIM or eSIM available until the switch is complete. Customer support will need to verify your SIM ownership before making changes.
Switch to eSIM
You can
Manage or change your mobile plan
Plan Types
| Service & Features | All-in-one / All-in-one+ Plans | Pinoy / Pinoy+ Plans | Basic Plan |
|---|---|---|---|
| Data allowance based on your selected plan | ✓ | ✓ | ✓ |
View balance, usage and monthly statement
Once your SIM is activated, log in to My kini to check your account balance, remaining plan and add-on allowances, and monthly statements.
Set up your voicemail
Voicemail lets callers leave a message when you can’t answer. Set up your password and greeting so you’re ready to receive and listen to messages.
Add My kini web app to your phone
Add My kini to your home screen to check your balance and usage, top up, view statement and manage Auto-pay. You can set it up directly from your phone’s browser:
Set up Auto-pay
Auto-pay helps keep your monthly plan active without having to top up manually. On your renewal date, your plan fee is deducted from your account balance first, and any remaining amount is charged to your credit or debit card.
Renew your monthly plan
Your mobile plan renews monthly as long as your account balance covers the fee. Top up manually or set up Auto-pay for hassle-free renewals. You’ll receive an SMS notification 1 day before your plan expires.
⚠ Heads-up! Don’t leave an expired plan unattended
You won’t be able to use the service if your SIM card or mobile plan has expired.
Check if your device supports VoLTE
To use voice calling with kini, your phone must support VoLTE (Voice over LTE) on our network. Follow the steps below to check your device and settings.
Before you begin
Make sure your phone:
Port in Your Canadian Number to kini
This guide is for transferring a Canadian number through My kini.
After activating your kini SIM, you can port-in your existing Canadian phone number to kini.
Activate your SIM
Welcome to kini! Follow the steps for your physical SIM or eSIM to get connected.
Before you begin
Make sure you either have a a physical SIM or your eSIM activation email.
- Need a SIM and plan? Order online.
Already have a kini Starter SIM? Scan the QR code on the SIM packaging to choose a monthly plan.