Renew your monthly plan

Your mobile plan renews monthly as long as your account balance covers the fee. Top up manually or set up Auto-pay for hassle-free renewals. You’ll receive an SMS notification 1 day before your plan expires. 

⚠ Heads-up! Don’t leave an expired plan unattended

You won’t be able to use the service if your SIM card or mobile plan has expired.  

The remaining balance can be carried over if you top up and renew your plan within 90 days — otherwise, your account and phone number will be permanently lost.   

Check your renewal date and balance

• Sign in to My kini and Select My Balance & Usage, or 
• Text CHECK to 1888 from your kini line 

Renew by topping up

1. Sign in to My kini and Select Top-up from menu / Visit Express Top-up 
2. Choose a preset amount or enter another amount. Make sure it’s enough to cover your plan fee. 
   
3. The associated tax will be calculated automatically. 
4. Select a payment method and follow the instructions to complete your payment. 
5. Check My Balance & Usage or your confirmation SMS

Renew with Auto-pay 

1. Sign in to My kini
2. Go to My Settings → Auto-pay → Setup
   
3. Enter your credit or debit card details.
4. Complete any card verification requested by your bank. A CA$1 verification charge will be refunded. 
5. Look for a confirmation SMS to make sure Auto-pay is set up.

ℹ️ Things to know about Auto-pay 

1. If your main plan has expired before linking your credit card, please top up manually to resume your service first. 
2. On your renewal date, kini uses your account balance first. If the balance doesn’t cover the full monthly fee, Auto-pay charges the remaining amount to your card.  
3. You can disable or change your card details anytime. 
4. To update your credit or debit card information, please cancel your current Auto Pay and reapply using your new card details 
5. Auto-pay covers your monthly plan fee; one-time add-ons do not renew automatically. 

What happens to your add-ons and data rewards? 

• Unused data and minutes from one-time add-ons expire when your monthly plan ends. These add-ons do not renew automatically.
• Unused bonus data from Data Appreciation Rewards and kini-get-kini also expires at the end of the plan period. New reward data is added with eligible renewals, subject to each service’s terms.

Need help? 

If you’ve topped up but your service hasn’t resumed, contact customer support by calling 1888 from a kini line or 1-877-822-1888 from another phone.